![]() ![]() In person $8.32 DMV Select $6.19 Mail $3.72 Internet/Phone $3.53 Slide 4 – Costs Per Channel Our focus has always been looking at how we can increase the numbers of customers who use these services known as ‘alternative services’ as they are lower cost service outlets. Overall site traffic appears up slightly with am estimated1.3 billion hits total.Ĥ Costs Per Channel Vehicle renewal transaction cost comparison In 2010, over 3.5 million transactions were completed online. ![]() Over 3.5 million transactions conducted in FFY 2010 Site traffic tops 1.3 billion hits annually Slide 3 – Our website,, offers 29 transactions including vehicle registration and driver’s license renewals, address changes, records requests, compliance transactions, and more. For those who haven’t yet found the Internet or are unsure of its reliability, we offer an array of services through other channels and actively encourage their use rather than visiting one of DMV’s 74 Customer Service Centers. This fee is a percentage of the revenue generated by conducting these transactions. A DMV Select partner can be a private entity or a local government that conduct “select” DMV transactions for a fee. One of DMV’s service partners are the organizations who are a part of the DMV Select program. And recently, more and more customers are turning to automated self-service channels as their preferred method of interacting with service providers-including government agencies. MyDMV Driving Virginians to Convenient Cost-saving Service Channels Slide 1 – Title slide The Virginia DMV has always recognized that it is important to meet our customer needs, whenever possible, by providing service that is convenient and easy to accomplish.Ģ Service Goals Provide service in a time, place and manner most convenient for customers Offer incentives for customers who would normally opt for in-person service to take advantage of lower-cost service channels Automated telephone Mail DMV Select partners Slide 2 - Service Goals Our philosophy is to provide service in a time, place and manner convenient for customers. I am out of the state.Presentation on theme: "Driving Virginians to Convenient Cost-saving Service Channels"- Presentation transcript:ġ Driving Virginians to Convenient Cost-saving Service Channels It is your responsibility to renew on time regardless of whether you have received a notice. You may wish to upgrade to a Real ID when you renew. If you have received a postcard asking you to renew your driver's license in person, you must renew at a DMV office. ![]() The DMV will charge a small fee for substitute decals. If you renew a registration online prior to changing your address, your documents will be sent to the address we have on record. If we do not have your correct address, we will ask you to mail or fax a Change of Address Application with your renewal. ![]() You may also email your license plate or driver license number and current address, call for instructions or renew in person at a DMV office. You may renew at a kiosk or in person at a DMV office. You can use the online Registration and Insurance Status Inquiry to check your registration only. Sign on to MyDMV to see your status, change your address and renew your registration. The most common cause of this is an incorrect address. ![]()
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